Shipping & Handling
WHAT IS YOUR SHIPPING RATES?
Normal Shipping Rate
- Klang Valley (WP Kuala Lumpur, Selangor & WP Putrajaya): Starting from RM8 & above. Shipping is FREE for orders over RM250.00
- West Malaysia (Peninsular Malaysia): Starting from RM10 & above. Shipping is FREE for orders over RM250.00
- East Malaysia (Sabah & Sarawak): Starting form RM15 & above.
- WP Labuan: Starting from RM13 & above.
International Shipping
At the moment, we only accept orders from Brunei.
Brunei: Starts from RM105 & above
WHEN CAN I RECEIVE THE ITEM I ORDERED?
All orders are delivered through our designated courier service provider. All orders take 1-2 working days to process before delivery takes place. We aim to deliver all orders within 7 working days. However, we are not able to guarantee that all orders will be delivered within the stipulated time frame.
HOW CAN I TRACK MY ORDER?You can locate your tracking number from the delivery confirmation email or by logging into your account. Please allow a few hours before checking the status of your order. It may not be immediately available after you receive the delivery confirmation email.
HOW DO I RECEIVE MY ORDER/PARCEL IF I AM NOT HOME?All parcels will require signature upon delivery. If you are not home to receive your parcel, a notification card will be dropped in your mailbox or attached at your door for instruction on how to retrieve your parcel.
WHAT SHOULD I DO IF MY ORDER DOES NOT ARRIVE?If you have not seen a delivery status update of your order after 7 days, please contact us for further assistance.
CAN I COLLECT MY ORDER AT THE MARATHON SHOP'S OFFICE OR OUTLET?We are sorry, currently self-collection is not available.